TERMS AND CONDITIONS FOR SUPPLY AND INSTALLATION CONTRACTS

This sales contract is between the customer and Canterbury Fireplaces Ltd. (The Company).

The company cannot be held responsible for unsound or weathered flues, chimney stacks or pots before or after installation.

It is strongly recommended that the chimney is swept prior to installation.

The company cannot be held responsible for any damage that may occur to the customers existing fire, fireplace or décor around the chimney opening or breast while installation is in progress, some damage to plaster is inevitable.

The company cannot be held responsible for uneven or unsound existing plaster. The company is only responsible for plastering within six inches of the fire surround unless other arrangements have been agreed and entered on the contract.

1. The company does not fit or supply skirting board, as due to the many types used it is difficult to obtain a match. In the event of us agreeing to supply and fit we cannot guarantee a match.

2. The company cannot be held responsible for any deterioration of any existing gas pipe work in or around the customers property

3. Prices quoted are on the assumption that existing pipe work is suitable and serviceable.

4. Where this is not the case the company reserves the right to carry out any necessary remedial work at the customers expense.

5. The customer or his agent must inspect any works carried out by Canterbury Fireplaces whilst the installers are on site.
   Discrepancies must be pointed out before installer leaves the property.

6. All goods carry a guarantee. In the unlikely event that any fire or fireplace has to be removed and refitted the company will not be responsible for any redecoration.

7. Existing chimneys and flue are part of the customer's property. In the event that a fire fails to operate correctly due to a deficiency in the flue or chimney the company will attempt to rectify the problem at the customer's expense.

8. To comply with current gas and solid fuel regulations it may be necessary to have the cowl or chimney pot changed at the customers expense.

9. Some gas and solid fuel fires need a permanent fresh air supply via a vent to comply with section J of the Building Regulations 2002. If there is not an existing vent complying with this regulation, we will fit one at the cost shown on the contract.

10. With any fireplace installation dust and debris will be created. The company recommends that carpets are rolled back and furniture etc. is removed allowing a minimum two metre working space. Where carpets etc. are not rolled back the company will take every precaution to avoid damage or soiling but we cannot accept any responsibility for damage or soiling that occurs. Please remove any objects of value as the company does not accept any responsibility for damage or breakage.

11. Carbon Monoxide Alarms are a Legal Requirement for gas and solid fuel and can be included in installation at an agreed cost.

12. We do not refit carpets after installation. This is a specialised job.

13. In some old installations asbestos may be present, in some cases this will require removal by a specialist company.

14. No alteration to any part of these terms is acceptable unless agreed in writing.

15. We take payment in full to guarantee your installation date.

16. As per Consumer Rights, all in-store purchases cannot be returned or refunded. All fires that are bought on a supply only basis are non-refundable. Due to this we recommend using Canterbury Fireplaces Installers.

INSTALLATION DISCLAIMER

Installing your fireplace, fire or stove could consist of knocking out, drilling, brickwork and plastering etc. We take as many precautions as possible to reduce dust and damage to walls etc, although naturally issues can occasionally arise during this process. Please be aware that Canterbury Fireplaces cannot be held responsible for these issues.

We also recommend preparing the room prior to our arrival.

• HOLE IN WALL FIRES / STOVES - We take all precautions possible to reduce the chance of plaster cracking after use, occasionally this is inevitable. Things we recommend to reduce this are, tiling the wall, heat resistant lining paper, slips around the fire and not using the fire itself until the plaster is completely dried out. Canterbury Fireplaces cannot be held responsible for cracking of plaster around any fire.

• TWIN WALL - When installing new flues, particularly ones which are lower than the ridge on a standard house or single storey flues, you increase the risk of down draught or not enough up draught, we do everything we can initially to prevent this from happening. As explained on the survey, 99% of the time it is fine but if issues do occur, we have options to resolve this, but would incur an extra cost at the customer's own expense. If you would prefer us initially to fit the preventative products, we are more than happy to help with this.

• SMOKE TEST / FLUE LINER - When installing a gas fire, we need to check the Chimney and/or Flue is safe for use, we will carry out a smoke test on the day of installation. Around 95% of chimneys will pass this test, if yours fails we may need to install a new flue liner, this will incur an additional cost. If you currently have an old flue liner this will most likely need replacing. This is also an extra cost, please ask a member of staff for details on these prices.

• NATURAL PRODUCTS - Materials such as limestone, marble, slate, wood and stone etc will vary from piece to piece. Formed over a number of years these natural products are unique, meaning no two pieces will be the same. Different fossils, veins, lumps and bumps. This gives these products their natural beauty. Please be aware of this natural variation when selecting these products on items as they cannot be returned or refunded.

CANCELLATION OF CONTRACT

If you wish to cancel the contract and the company agrees to this the following charges will be made.

1. Up to three days after the contract date, 25% of order value.

2. After three days from contract date, subject to restocking charges.

3. For bespoke and special-order items we may not be able to offer a refund once ordered.

Thank you for reading this lengthy document. You will be pleased to know that the vast majority of our jobs are completed without recourse to any of these terms. Nothing in this contract affects your statutory rights.

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